Hotel Policy

DIGISTAY HOTEL POLICIES

Last Updated: April 1, 2025

1. INTRODUCTION

This document outlines the standard policies applicable to all hotels and accommodations operating on the DigiStay platform, a brand owned and operated by OPENQUEST TECH PRIVATE LIMITED. These policies establish guidelines for guests using our digital check-in and hotel services platform. Individual hotels may have additional specific policies that will be communicated to you directly by the hotel.

By using the DigiStay platform and checking in to accommodations through our services, you agree to comply with these policies.

2. CHECK-IN AND CHECK-OUT POLICIES

2.1 Digital Check-In Process

When using DigiStay's digital check-in service:

  • You are required to provide valid identification documents as mandated by local regulations.
  • All guest information must be accurate and complete.
  • The name on the identification document must match the guest checking in.
  • Foreign nationals must provide passport and visa information for Form C submission to FRRO.
  • By submitting your information through the app, you certify its accuracy and authenticity.

2.2 Check-In and Check-Out Times

  • Standard check-in time: 2:00 PM (14:00 hrs)
  • Standard check-out time: 12:00 PM (12:00 hrs)
  • Early check-in and late check-out may be available at the discretion of individual hotels and may incur additional charges. Please check with the specific hotel for their policies.

2.3 Identification Requirements

All guests must provide one of the following valid government-issued photo identification documents:

  • Aadhaar Card
  • Passport
  • Driving License
  • Voter ID Card
  • Other government-issued photo ID

For international guests, a valid passport and visa (where applicable) are mandatory.

3. GUEST REGISTRATION

3.1 Guest Information

  • All guests staying at the hotel must be registered with their valid identification.
  • Providing false information during registration is prohibited and may result in legal action.
  • Registration of minors (below 18 years) requires appropriate documentation from accompanying adults.

3.2 Maximum Occupancy

  • Room occupancy is strictly limited to the maximum number designated for each room type.
  • Additional guests beyond the specified occupancy limit may not be allowed or may incur extra charges.

4. PAYMENT POLICIES

4.1 Payment Methods

  • Payment methods accepted vary by hotel and will be specified during the booking process.
  • Hotels may require a pre-authorization or security deposit for incidentals.

4.2 Room Charges

  • Room rates are for the room only unless otherwise specified.
  • Additional services (meals, room service, etc.) may incur extra charges.
  • All charges must be settled at check-out unless otherwise arranged with the hotel.

4.3 Cancellation and Refunds

Cancellation policies vary by hotel and rate type. General guidelines:

  • Most hotels require cancellation at least 24 hours before check-in to avoid charges.
  • No-shows may be charged the full amount for the first night or entire stay.
  • Refund processes and timelines are determined by individual hotels.

5. GENERAL CONDUCT POLICIES

5.1 Guest Conduct

All guests are expected to:

  • Conduct themselves in a respectful manner toward staff and other guests.
  • Maintain reasonable noise levels, especially between 10:00 PM and 8:00 AM.
  • Comply with all safety and security procedures.
  • Not engage in any illegal activities on hotel premises.

5.2 Damage to Property

  • Guests will be held responsible for any damage to hotel property.
  • Charges for damages will be assessed by the hotel and must be paid in full.

5.3 Smoking Policy

  • Most hotels operate a no-smoking policy in rooms and enclosed public areas.
  • Designated smoking areas may be available at specific locations.
  • Violation of no-smoking policies may result in additional cleaning fees.

5.4 Pet Policy

  • Pet policies vary by hotel. Many hotels do not allow pets.
  • Service animals for guests with disabilities are generally permitted.
  • Where pets are allowed, additional charges and restrictions may apply.

6. PRIVACY AND SECURITY

6.1 Guest Privacy

  • Hotels respect guest privacy and will only enter rooms for cleaning, maintenance, or security purposes.
  • "Do Not Disturb" signs will be respected, though hotels reserve the right to enter rooms if necessary for safety or security reasons.

6.2 Valuables and Safety

  • Guests are advised to use in-room safes (where available) for valuables.
  • Hotels generally do not accept liability for loss or theft of items not secured in hotel-provided safes.

6.3 Security Measures

  • Security cameras may be in operation in public areas.
  • Guests are required to follow security procedures, including showing room keys or identification when requested by hotel staff.

7. FOOD AND BEVERAGE SERVICES

7.1 Room Service

  • Where available, room service hours and menu options vary by hotel.
  • Orders placed through the DigiStay app are subject to kitchen operating hours.
  • Orders may not be modified or canceled after they have been accepted by the kitchen.

7.2 Outside Food

  • Policies regarding consumption of outside food and beverages vary by hotel.
  • Many hotels do not permit outside food delivery to guest rooms.

8. SPECIAL REQUESTS AND ACCOMMODATIONS

8.1 Special Requests

  • Special requests (e.g., additional amenities, specific room locations) are subject to availability.
  • Hotels will make reasonable efforts to accommodate requests but cannot guarantee fulfillment.

8.2 Accessibility

  • Guests requiring accessible accommodations should specify their needs when making reservations.
  • Hotels will make reasonable efforts to accommodate guests with disabilities.

9. EMERGENCIES AND SAFETY

9.1 Emergency Procedures

  • Guests should familiarize themselves with emergency exits and procedures.
  • In case of emergency, follow hotel staff instructions and posted evacuation routes.

9.2 Medical Emergencies

  • For medical emergencies, contact hotel reception immediately.
  • Hotels can assist in contacting local medical services.

10. COMPLIANCE WITH LAWS AND REGULATIONS

10.1 Local Laws

  • Guests must comply with all applicable local laws and regulations.
  • Hotels are required to report certain activities to local authorities.

10.2 Age Restrictions

  • Guests under 18 years of age cannot check-in without an accompanying adult.
  • Age verification may be required at check-in.

11. HOUSEKEEPING AND MAINTENANCE

11.1 Housekeeping Services

  • Standard housekeeping is typically provided daily unless otherwise requested.
  • "Do Not Disturb" preferences will be respected within reason.

11.2 Maintenance Issues

  • Guests should report maintenance issues promptly to hotel staff.
  • Hotels will make reasonable efforts to address maintenance issues in a timely manner.

12. TERMINATION OF STAY

Hotels reserve the right to terminate a guest's stay without refund for:

  • Violation of these policies
  • Disruptive or dangerous behavior
  • Illegal activities
  • Non-payment of charges
  • Providing false information during registration

13. MODIFICATIONS TO POLICIES

OPENQUEST TECH PRIVATE LIMITED (DigiStay) and partner hotels reserve the right to modify these policies at any time. Material changes will be communicated through the app and website.

14. CONTACT INFORMATION

For questions or concerns regarding these policies:

  • Email: support@digistay.ai
  • Phone: +91 74548 04801
  • Hours: Monday-Sunday, 9:00 AM - 9:00 PM IST
  • Company: OPENQUEST TECH PRIVATE LIMITED

By using the DigiStay platform and services, a brand of OPENQUEST TECH PRIVATE LIMITED, you acknowledge that you have read, understood, and agree to abide by these policies.